FAQ
The quick answers. For the fine print, we'll point you to the official policy.
Ordering
How do I place an order?
Add what you love to your bag, open the bag drawer, and head to checkout. Checkout is handled securely through our Shopify-powered checkout.
Can I change or cancel my order after placing it?
Reach out as soon as possible at sales@accidentallyadorable.com with your order number. If your order hasn't shipped yet, we'll do our best to help.
Do I need an account to shop?
No — you can check out without one. If you'd like to view your order history, you can sign in to your account anytime.
Shipping & Tracking
Where do you ship?
We ship within the United States, and standard U.S. shipping is complimentary on orders $150+. Full details live on our Shipping page.
How do I track my order?
Once your order ships, tracking information is sent to the email address on your order. You can also check Order History in your account.
My tracking hasn't updated — what now?
Carrier scans can lag for a day or two. If it still looks stuck, email sales@accidentallyadorable.com with your order number and we'll look into it.
Returns & Exchanges
What is your return policy?
Our current return and exchange terms are published in full on our Returns & Exchanges page. Please review it before sending anything back so nothing gets held up.
How do I start a return or exchange?
Email sales@accidentallyadorable.com with your order number and what you'd like to do, and follow the instructions on the Returns & Exchanges page.
Sizing
How do I know what size to order?
Always start with the sizing information on the product page — it's the most specific source for that item. Our Size Guide covers general guidance and how to measure.
Does sizing vary between items?
Yes. Because our assortment is intentionally eclectic, fit can vary by brand, fabric and style. When you're between sizes, product-specific details and fabric content are your best guide.
Email & The Adorable List
How do I sign up for emails?
Join The Adorable List from the signup form on our homepage. You'll hear about new arrivals, restocks and the sparkly stuff first.
How do I unsubscribe?
Every marketing email includes an unsubscribe link at the bottom. You can also email us and we'll take care of it.
Contact
How do I reach a human?
Email sales@accidentallyadorable.com or use our Contact page. We generally respond to customer-care emails within 1–2 business days.
Something on the site isn't working for me.
Please tell us — see our Accessibility page for how to report an issue so we can fix it.