Returns & Exchanges
Not quite right? We're happy to help.
Returns, Exchanges & Refunds
We want you to love your Accidentally Adorable purchase! If something isn't quite right, we're happy to help.
30-Day Returns & Exchanges
Eligible regular-priced merchandise may be returned or exchanged within 30 days of delivery.
To be eligible, merchandise must be:
- Unworn, unused, and in its original condition
- Free from stains, odors, pet hair, makeup, deodorant, or signs of wear
- Returned with all original tags attached
- Returned in the original packaging when applicable
- Accompanied by your order number or proof of purchase
Items that do not meet these requirements may not be eligible for a refund or exchange.
Final Sale & Non-Returnable Items
The following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:
- Sale and clearance merchandise
- Gift cards
- Personalized or custom items
- Intimate or sanitary merchandise
- Opened or used beauty, personal-care, or hygiene products
- Perishable items, including food and treats
- Any item specifically marked Final Sale
For health and safety reasons, additional merchandise may occasionally be designated non-returnable on the product page.
Starting a Return or Exchange
Before mailing a return, please contact us at sales@accidentallyadorable.com with your order number and the item(s) you would like to return or exchange.
Approved returns should be mailed to:
Accidentally Adorable
521 Latham Drive
Lowell, AR 72745
Please do not send merchandise back to the manufacturer.
Accidentally Adorable is currently an online boutique. This address is our business and return-mailing address and is not currently open for retail shopping or customer drop-off returns.
Exchanges
Need a different size or something just isn't quite right? Eligible regular-priced merchandise may be exchanged within the 30-day return period, subject to availability.
Because our boutique merchandise can sell quickly, we cannot guarantee that another size, color, or style will still be available when your return reaches us.
If the item you would like is unavailable, we can process the eligible return according to our refund policy.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us at sales@accidentallyadorable.com as soon as possible so we can make it right.
Please include your order number and photos of the item and packaging when applicable.
If the problem was caused by our error or the merchandise arrived damaged or defective, we will work with you on the appropriate replacement, exchange, refund, or return-shipping solution.
Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method. Your financial institution may require additional processing time before the refund appears on your account.
Original shipping charges are non-refundable unless the return is the result of an Accidentally Adorable error or the merchandise arrived damaged or defective.
Return Shipping
Customers are responsible for return-shipping costs for returns or exchanges based on fit, preference, or change of mind.
We strongly recommend using a trackable shipping method and keeping your tracking information until your return has been completed. Accidentally Adorable cannot guarantee receipt of packages that cannot be tracked.
Sale & Clearance Merchandise
Sale, clearance, and merchandise marked Final Sale are final sale and are not eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.
Gifts
If you received an Accidentally Adorable item as a gift and need assistance with an eligible return or exchange, contact sales@accidentallyadorable.com. We'll be happy to review the order and available options with you.
Refunds can only be issued according to the original transaction and payment method unless otherwise required by applicable law.
Questions?
We're happy to help.
Email sales@accidentallyadorable.com with your order number and question. Please allow 1–2 business days for a response.
Accidentally Adorable currently operates online only. Our future retail boutique is not yet open to the public.